Credit Mediation Services

About Us

A unique approach to debt collection services in Malta

Credit Mediation Services was set up in 2013. Debt collection, credit management expertise and experience is definitely not lacking within this dynamic debt-collection company.

Led by an individual who, for 12 years, managed the fraud and credit control function within one of Malta’s leading telecommunication companies, Credit Mediation Services is a modern and forward-thinking debt recovery company with a flair for achieving results.

We do things differently:

• Our highly-trained team does not apply hard and fast rules for the recovery of debts.
• We offer our clients tailor-made services based on their unique requirements – adopting procedures based on their company’s particular business requirements.
• Our primary aim is always to mediate.
• We seek to collect as many funds as possible in the most cost-effective manner there is, prior to resorting to court proceedings.
• Should court proceedings be required and all other avenues exhausted, our team will be at the ready to ensure we retrieve as much of your money as possible.

Debt Collection

• Is your staff is too busy to manage collections due to the day to day administration work?
• Are sales representatives acting as debt collectors rather than focusing on increasing sales?
• Are you persistent enough when it comes to debt collection?
• Tired of debtors promising payments time and time again?
• Frustrated with the volume of excuses you come across when chasing your debtors?
• Unable to track your debtor?
• Are the aged balances and bad debts increasing no matter how hard you try?
• Is the cash-flow and business plan being impacted negatively?‍
• Has your business become less profitable?

Why US ?

At Credit Mediation Services we understand that debt collection can prove to be difficult to manage, especially in tough economic times and, as a result, it can get out of hand pretty quickly. The good news is that there are viable solutions, all of which start with dealing with the problem as quickly as possible in both a timely and cost-effective manner.

At Credit Mediation Services :

• We manage your debt right from that first credit application form, all the way through to the final legal process.
• We strive to improve your cash-flow by securing payments in the quickest time possible, while maintaining a positive customer relationship
• We work as your partner to ensure your business can keep ticking over while your bottom line reflects all of the hard work you put into running your company
• We dispatch our field agents on site visits in order to gather a better understanding of the debtors’ whereabouts using various tracking methods.
• We are able to locate debtors’ electronic footprints and links to new addresses and contact details through extensive database searching
• We offer tailor-made debt recovery packages to suit any type of business.
• We offer an effective one-stop-shop approach.
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Services

Call Agents

The core aspect of our services lies in our fully-functional and well-equipped call centre.

• Our experienced credit controllers persistently chase your debtors.
• Amicable-yet-persuasive communication skills are used instead of threatening with legal remedies.

Field Agents

Should our call agents’ influential efforts not prove fruitful, our field agents are dispatched to visit your debtor’s premises.

• Field Agents attempt to collect the funds or gather information about the debtor’s whereabouts and assets.
• Field Agents use various tracking methods that could prove useful should alternative action be required.
• Through extensive database searching we have been able to locate debtors in most of our clients’ cases, using electronic footprints to source links to new addresses and contact details.

Legal recovery

Credit Mediation Service utilises the services of a well-established Maltese law firm, thus providing our clients with a one-stop-shop approach. However should the need to proceed legally arise, we can also work with your chosen legal professionals.

Of course, the advantage of using Credit Mediation Services’ legal partner has the following benefits:

• The shift in gear from mediation to the filing of judicial proceedings would be seamless and handled internally.
• Our clients would benefit from special rates, as no lawyers’ fees would be incurred (aside from judicial costs) but settled by CMS instead.
• We engage the services of a consignee, who would prove indispensable should court proceedings be instituted and warrants of seizure filed.
• The consignee would be in a position to elevate any movable objects subject to the court warrant and store them until a judicial auction is held.

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