Contact Debitura
A claim to collect, a firm that wants to join the network, or a legal question? Pick the right team below and we reply by email. If you just want to get started, you can submit your first claim in two minutes.
Questions before you start, volume rates, Managed Services or a specific claim: send us a message and the right person replies.
- See the fee for your claims before you commit
- Ask about volume rates and Managed Services
- Get help with a specific claim
The right team, the first time
Collect a claim
For businesses with unpaid invoices from business customers abroad.
sales@debitura.comAgencies and law firms
For licensed collection agencies and law firms that want to join the network.
partner@debitura.comLegal and complaints
For legal questions. To complain about a case or a partner, use Report an issue on the case in the platform.
legal@debitura.comData protection
For questions about personal data and requests to exercise your rights.
privacy@debitura.comDebitura does not contact debtors. If a collection agency or law firm has written to you, contact them directly, or contact your original creditor. If you can't reach either, write to privacy@debitura.com and we will help direct your request.
Tell us about your claims
We reply by email. The more you tell us about the countries and the number of claims, the more useful our answer.
We don't take live calls. Send a text or leave a voicemail with your email address, and we reply by email.
Find answers faster
Clients and partners get help in the Help Center and in the chat inside the platform.
Wilmington, DE 19801
United States
Before you write
Can I call you?
We don't take live calls. Text +1 302 281 1449 or leave a voicemail with your email address, and we reply by email. You can also send us a message on this page.
Is Debitura a collection agency?
No. Debitura is a technology platform. Licensed local collection agencies and law firms in our network do the collection, and Debitura never holds the money.
I received a letter about a debt. Who do I contact?
The collection agency or law firm that wrote to you, or your original creditor. Debitura does not contact debtors. If you can't reach them, write to privacy@debitura.com.
How do I complain about a case or a partner?
Open the case in the platform and choose Report an issue. Debitura reviews every complaint under the agreement. For legal questions that are not about a case, write to legal@debitura.com.
We are a collection agency. How do we join?
Apply on the partner page, or write to partner@debitura.com. We check your license and registration and verify who you are before you join.
Get your unpaid invoices paid
Create a free account and submit your first claim in two minutes. You only pay when money is recovered.