Debt Collection Agency in Lisbon: Indebt - Improve Debt Management
Indebt is a premier debt recovery agency in Portugal offering effective debt collection services, positioning itself as the go-to partner for debt recovery since 2009, with accolades like Millennium Aplauso 2024 and memberships in APERC and FENCA; as a Debitura partner in Portugal, Indebt offers No Cure No Pay debt collection based on Debitura's No Cure, No Pay standard terms and pricing.
Get a free quote.avif)
Company description
About Indebt – Debt Collection in Portugal
Indebt stands as a leading debt collection agency in Lisboa, renowned for its innovative and dynamic approach to credit management since 2009. With exclusive partnerships and a strong commitment to ethical practices, Indebt is dedicated to enhancing client liquidity and ensuring effective debt recovery.
Proven Results
Indebt’s dedication to excellence is evidenced by prestigious accolades such as the Millennium Aplauso 2024 and its recognition as a Recommended Brand in 2025. Indebt states that it has a customer satisfaction index of 80.6/100 and a resolution rate of 100%, and that it manages and recovers substantial volumes of debt efficiently. Their membership in APERC and FENCA further underscores their commitment to maintaining high industry standards and ethical practices.
Meet the Team
Founded in 2009, Indebt employs a skilled team of 25 professionals focused on delivering superior debt recovery services. Key figures include experienced credit recovery managers and financial analysts who craft personalized strategies for each client. The team’s diverse expertise is crucial in maintaining Indebt’s reputation as a trusted debt collection partner in Portugal.
Services & Industries
Specializing in pre-legal (amicable) debt collection in Portugal, Indebt offers comprehensive solutions across various sectors, including telecoms, utilities, and FMCG distribution. As a Debitura partner, Indebt provides No Cure No Pay debt collection services, ensuring clients only pay for successful collections. This partnership enables them to cater effectively to industries requiring specialized attention, such as health care and construction.
For further context, see Debitura’s PORTUGAL debt‑collection guide, which outlines local regulation and best practices.
PRICING MODEL
As a Debitura partner, Indebt - Improve Debt Management offers pre-legal debt collection under Debitura’s Standard Debt Collection Agreement and pricing.
This approach means zero upfront costs for pre-legal recovery. Clients are only charged a success fee if Indebt - Improve Debt Management successfully retrieves the debt.
With the “No Cure No Pay” pricing model, if the claim is not recovered, clients incur no costs.
What success fee applies?
The success fee varies based on factors such as debtor location, claim size, and claim age. Typically, newer and larger claims benefit from lower fees.
View pricing details here: https://www.debitura.com/pricing
Legal Action
In cases requiring legal action, such as disputed claims or failed pre-legal attempts, these are not included in the No Cure No Pay terms. If legal proceedings are necessary, Indebt - Improve Debt Management will provide a custom quote through the Debitura platform for client approval.
Process
To initiate a debt recovery claim with Indebt - Improve Debt Management, it is essential first to create a free profile on Debitura. Once registered, creditors can upload their claims via the Debitura portal, providing a seamless entry to the process. During submission, a Power of Attorney (PoA) is executed digitally through the Debitura platform, empowering Indebt - Improve Debt Management to undertake pre-legal debt collection actions.
Debitura’s Standard Debt Collection Agreement
As a Debitura partner, Indebt - Improve Debt Management operates under Debitura’s Standard Debt Collection Agreement. This agreement outlines the minimum service-level requirements to be adhered to throughout the pre-legal phase, ensuring adherence to high industry standards.
Pre‑Legal Debt‑Collection Workflow
While the collection strategy is customized for each case, it typically follows these structured steps:
- Step 1 — Case approval (≤ 48 hours): Indebt reviews the submitted documents and confirms acceptance of the claim.
- Step 2 — Skip-tracing: The debtor's location and contact details are verified and updated in the system.
- Step 3 — Formal demand notice: A written demand for payment is issued to the debtor.
- Step 4 — Multi-channel collection campaign (3–6 months): A coordinated campaign including letters, emails, phone calls, and SMS is executed to ensure full payment. If immediate settlement is unachievable, an installment agreement is negotiated and formalized.
- Step 5 — Legal escalation (optional): If pre-legal measures are unsuccessful within six months, Indebt may recommend legal proceedings. This action falls beyond the Standard Debt Collection Agreement, with all associated costs clearly quoted in the Debitura portal and requiring explicit written approval before proceeding.
Debitura matches each case to a vetted local partner and you pay a success fee only when money is recovered. Read how debt collection works in Portugal.
Services offered
.webp)
Contact Info
.svg)
We have written a detailed guide about debt collection. Click the button below to read it.
Debt Collection Agency in Portugal: No Win, No Fee
