Debt Collection Agency in Groningen: Bureau Mercuur
Bureau Mercuur is a debt collection agency in Groningen, founded in 1908, registered in the Justis incassoregister (no. 00027) and holding the NVI Incasso Keurmerk. As a Debitura partner in the Netherlands, it works under Debitura's standard terms and No Cure, No Pay pricing.
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Company description
About Bureau Mercuur – Debt Collection in the Netherlands
Bureau Mercuur is a debt collection agency in Groningen, in the north of the Netherlands, founded in 1908. It takes cases from creditors across the country, and it makes no difference to its work where in the Netherlands the debtor lives or is registered. In the video below, the CEO of Bureau Mercuur explains who the firm works for, which registrations it holds and how it handles cases.
Clients and cases
About 60% of Bureau Mercuur's work is business-to-business and 40% business-to-consumer. Most clients are small and medium-sized enterprises, alongside larger companies and private clients, and the firm handles many rent-related cases for both business and consumer debtors.
Registration and memberships
- Justis incassoregister: registered under number 00027 under the Wet kwaliteit incassodienstverlening (Wki). Since 2024, an agency must be on this register to collect debts from Dutch consumers, and collecting without registration is a punishable offence.
- NVI: a member since 1996 of the Nederlandse Vereniging van gecertificeerde Incasso-ondernemingen, the Dutch association of certified debt collection agencies, and holder of its Incasso Keurmerk quality mark, with an audit every two years. The NVI is itself a member of FENCA, the Federation of European National Collection Associations.
Team and court cases
Bureau Mercuur is a small firm with short lines of communication: it knows its clients personally, which keeps contact quick and lets it act fast. It handles most cases in the pre-legal phase itself and also takes claims to the kantonrechter (subdistrict court), which hears claims up to €25,000 without a lawyer. Claims above €25,000 go to the rechtbank (district court), where a lawyer is required; for these, Bureau Mercuur works with an in-house lawyer who is a separate legal entity.
How Bureau Mercuur works
The firm is open to questions and disputes from debtors and responds to them. When a debtor does not respond or does not keep an agreed arrangement, its standard procedure is to act quickly. As a Debitura partner in the Netherlands, it offers pre-legal collection on a No Cure, No Pay basis. For the rules that apply to Dutch claims, see Debitura's guide to debt collection in the Netherlands.
PRICING MODEL
As a Debitura partner, Bureau Mercuur provides pre-legal debt collection under Debitura’s Standard Debt Collection Agreement and pricing.
This service features "No Cure No Pay" pricing, meaning no upfront costs for pre-legal recovery. Clients only pay if Bureau Mercuur successfully recovers the claim.
For detailed pricing structures, visit: Debitura Pricing
In the event legal action becomes necessary, Bureau Mercuur provides custom quotes for client approval via the Debitura platform.
Process
To submit a debt-recovery claim to Bureau Mercuur, first create a free profile on Debitura. Once registered, upload your claim through the Debitura portal, where the relevant details are shown before you submit. During this process, you digitally sign a Power of Attorney (PoA) on the Debitura platform, authorising Bureau Mercuur to carry out pre-legal debt collection on your behalf.
Debitura's Standard Debt Collection Agreement
As a Debitura partner, Bureau Mercuur works under Debitura's Standard Debt Collection Agreement, which sets the minimum service levels for the pre-legal stage.
Pre-legal debt collection workflow
Bureau Mercuur's standard procedure, adjusted in consultation with each client, runs as follows:
- Step 1 - Case review: Bureau Mercuur checks you as the client in the Chamber of Commerce (Kamer van Koophandel) and reviews the claim: contact details, addresses, whether a proper pre-collection notice was sent and whether the claim is disputed.
- Step 2 - Debtor check: it verifies the debtor's address and registration through the land register, the Chamber of Commerce, public online sources and credit reports. If a debtor company is no longer registered or is bankrupt, or a consumer debtor has died, it comes back to you before going further.
- Step 3 - First letter: the debtor receives a collection letter by post and by email, with an invitation to get in touch with questions or to agree a payment plan. A consumer debtor first receives the mandatory 14-day letter before collection costs can be added.
- Step 4 - Reminder and calls: if there is no payment or response, a reminder follows after a week, then phone calls and text messages. Consumers are only contacted between 07:00 and 20:00, Monday to Saturday.
- Step 5 - Final notice and legal assessment: a week later the debtor gets one last chance and is told that a bailiff will serve a summons. After about three to four weeks, Bureau Mercuur proposes the legal route, and you approve a quote in the Debitura portal before any court step.
Legal action falls outside the scope of the Standard Debt Collection Agreement, and all associated costs are quoted in the Debitura portal and need your explicit written approval before anything proceeds.
Debitura matches each case to a vetted local partner and you pay a success fee only when money is recovered. Read how debt collection works in the Netherlands.
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Debt Collection Agency in the Netherlands: No Win, No Fee
