Debt Collection Services has been established since 2003, we are a family-owned business run by our Director Colette Rhodes. Based in Wakefield West Yorkshire we work with businesses Nationwide and overseas to retrieve money owed to our Clients. Our genuine “no win no fee” promise tells you that we’re specialists, confident of success every time. We are fully authorised and regulated by the Financial Conduct Authority in respect of consumer credit regulated accounts and also members of the Credit Services Association.  Being affiliated with these organisations ensures that we adhere to the required code of conduct for our Industry.

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All of our employees have regular compliance training sessions,  we also carry out internal training in various areas such as customer satisfaction and telephone techniques.

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Your personal DCS professional will work with you to understand your organisation, answer all your questions, keep you fully informed of progress and ensure the optimum outcome for your business. Our services are tailor made to suit your needs. We aim to work as a team with your credit control department to maximise your cash flow and minimise your debtor days. Using our expertise, we recommend a plan for debt recovery. This may be a discreet approach where you wish to maintain a longstanding business relationship, or a more aggressive programme for customers with whom you no longer wish to trade. Our services include the following but are tailor made to suit clients requirements:- Commercial and Consumer Debt Recovery, Book Debt Collection, Undisclosed Credit Control, Sales Ledger Management, Absconder Tracing, Credit Checks, Legal Services and Process Serving. If it’s recoverable, we’ll recover it! Debtors drain your time, your energy and your profits. Call us today for a friendly, professional solution.

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Our genuine No Win No Fee promise illustrates that we are specialists and confident of our success.

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We operate in both the commercial and consumer debt sectors working in many different industries. We provide a personal, professional and cost-effective route to give you a healthier cashflow. In the majority of cases we do this without having to resort to costly court proceedings, but if required we can proceed to legal action via our retained solicitors and we manage legal cases for you through to enforcement action if required.

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You will be allocated your own DCS professional who will work with you, they will be your main point of contact and will answer all your questions, keep you fully informed of progress and ensure the optimum outcome for your collections. Notwithstanding your individual contact, any member of our staff will also be able to assist should you call to discuss or require advice on a matter.

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We take a careful measured approach that gets results swiftly and far more cost effectively without having to resort to costly legal action. Our staff are experts in mediation, and we work in an absolutely professional manner, thus resulting in maximum recovery of your debts. Importantly this safeguards your valuable relationships with your clients and therefore protects future opportunities.

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All new instructions follow a process that includes a series of calls, emails, texts and letters. The use of different methods of communication allow us to send payment links by text and email to simplify payment methods for a customer. This ensures swift collection where a customer does not wish to engage with us but has the willingness to pay the debt. We find some will communicate on email and/or by text but do not wish to talk on the phone..

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We operate with an industry standard debt collection software called Nexum, this platform allows us instance access to comprehensive records for individual debtors. This specialist debt management solution provides us with the ability to collect, monitor instalments, manage arrears and disputes and process legal action.

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For bulk instructions we have a client online platform that does allow for individual Client access to view their own cases both open and closed and send messages to us. This provides access to the file and you can view all the letters, emails, text and calls made on your cases and download a report of all open and closed cases.

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At the end of our process if we have had no success in engaging with the customer, then we review the cases. We carry out a  review/ profiling exercise which allows us to advise you of the most appropriate action and if a case is worth pursuing to legal action depending on your set criteria for this and the size and type of debt.

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With the assistance of our retained Solicitors, we are able to provide you with a comprehensive litigation service based around clear fixed costs for any disputed cases if we have not been able to come to a satisfactory agreement.