Debt Collection Agency in Kraków – EULEO Debt Collection

To submit a debt-recovery claim to EULEO Debt Collection, please first create a free profile on Debitura. Once registered, upload your claim through the Debitura portal. During this process, you will digitally execute a Power of Attorney (PoA) via the Debitura platform, authorising EULEO Debt Collection to carry out pre-legal debt collection activities on your behalf.

Debitura’s Standard Debt Collection Agreement

As an exclusive Debitura partner, EULEO Debt Collection operates under Debitura’s Standard Debt Collection Agreement. The Agreement also defines the Minimum Service-Level Requirements that must be met throughout the pre-legal stage.

Pre-Legal Debt-Collection Workflow

The exact collection strategy is tailored to each case, yet it generally follows these steps:

• Step 1 — Case approval (≤ 48 hours): EULEO Debt Collection reviews the submitted documentation and confirms acceptance of the claim.
• Step 2 — Contact the Debtor: EULEO initiates contact via phone calls, emails, and written demands, aiming to open dialogue and secure voluntary payment.
• Step 3 — Negotiate Payment Arrangements: The firm engages with debtors to negotiate solutions, such as installment plans or settlements, to encourage prompt resolution.
• Step 4 — Leverage Debtor’s Cost Obligations: EULEO reminds debtors that delays can increase their costs, encouraging payment to avoid additional fees.
• Step 5 — Monitoring and Reminders: Continuous invoice monitoring and reminders are provided to motivate payment without court intervention.
• Step 6 — Investigation (If Needed): If unresponsive, EULEO performs skip tracing to verify details and locate debtors.
• Step 7 — Amicable Settlement Agreements: EULEO strives for mutual agreements, formalizing repayment plans for security and compliance.
• Step 8 — Legal escalation (optional): If pre-legal efforts fail, EULEO may recommend legal action, though this is outside the scope of the Standard Agreement.