| How it works |
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| What it is | A debt collection platform. Each claim is matched to a licensed local collection agency or law firm in the debtor's country, which collects under local law. | A Dutch debt collection law firm that handles out-of-court collection, court action and legal advice on B2B claims with its own attorneys and specialists.[1][4] |
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| Who collects abroad | A licensed local partner in the debtor's country, matched to the case. You talk to the partner directly in the case chat. | In-house staff: "115+ in-house native specialists" and "in-house attorneys from over 35 different countries". Offices in Veghel, Düsseldorf, Antwerp, Barcelona, Shanghai, New York and Rome (per its history page). It also mentions contacts with international bailiffs and private detectives.[1][5][2][6] |
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| Coverage as stated | 180 countries. | "Covering 30+ European countries with offices throughout Europe." Its country list also includes countries outside Europe, and "If your country is not on the list, you can always contact us".[1] |
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| Cost |
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| Pricing model | No Cure, No Pay. You pay a success fee only when money is recovered. | Contingency fee for undisputed out-of-court claims; fixed or hourly fee, agreed in advance, for court action. The UK site uses a different policy in EUR with a €195 basic fee.[3][4][9][10] |
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| Published fee | YesFrom 6% in Europe and 7.5% elsewhere, depending on claim size and the debtor's country, shown before you submit. Example: 9.5% on a $10,000 claim against a business in Germany. | US sliding scale on payment collected: 25% up to $2,999; 20% from $3,000 to $24,999; 17.5% from $25,000 to $49,999; 15% from $50,000 to $99,999; 12.5% above $100,000. Plus 5% on each level if the oldest invoice is more than 12 months overdue.[3][4] |
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| Upfront cost and subscriptions | $0 upfront. No setup fee or retainer. Managed Services for large volumes is an optional paid subscription from $1,000 a month. | US policy: "If we do not collect anything, then we will not charge you a fee." UK policy: a basic fee of €195.00 excl. VAT applies even when nothing is collected.[4][10] |
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| Legal phase | Optional. Quoted separately, and only starts if you accept the quote. | Bierens advises on court action and explains the cost first; court work is billed at "a previously indicated hourly fee or a fixed amount", and it asks for your written permission before starting. Contingency fees also apply to money collected in the court phase.[4] |
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| Minimum claim | Set per market and debtor type, shown in the fee calculator. For example $100 for a business debtor in Germany and $500 in the US. | "There is no minimum amount for hiring our international debt collection specialists."[5] |
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| Day to day |
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| Case tracking and contact with the collector | Every case, message and payment on one platform, with case chat directly with the partner. Partners must resolve open tasks and respond within 48 business hours. | Bierens Web Portal, 24/7: case status, documents, correspondence with the debtor, case notes, comments for your case handler and downloadable reports. A named caseworker is assigned.[7][5][6] |
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| Integrations and API | CSV import, accounting integrations, Zapier, a REST API with webhooks, and an MCP server for AI assistants. | "We offer our enterprise customers tailor-made solutions through our extensive API connectivity." The about page mentions "openly accessible APIs". No public API documentation is linked on its site.[6][2] |
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| Data and contract |
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| Contract | One Standard Debt Collection Agreement, signed once, for every country. | A written fee policy signed by the client ("Client's agreement"), with separate versions for the US and the UK sites. Dutch law applies, with the court in Amsterdam. Term and notice period are not stated on its site.[4][10] |
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| Exclusivity per case | The matched partner has a six-month collection period on each case. | If you withdraw a case, Bierens may charge its full collection rates or the interest and costs it charged the debtor. Anything recovered after its first demand letter counts, "regardless of who has made the effort". A file covers all invoices outstanding with that debtor at handover unless agreed otherwise.[4] |
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| Data processing and hosting | Debitura is your processor. The DPA is signed self-service. Hosted on Microsoft Azure in the EU, encrypted in transit and at rest. | Privacy statement under the GDPR; information security policy "ISO:27001 certified"; ISO 9001 also listed. A DPA and hosting location are not stated on its site.[11][12] |
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