Treatment bills after the patient left
The treatment is done, the patient has flown home, and the balance is still open.
Healthcare
Debt collection for healthcare with international patients
Unpaid treatment bills from patients who have gone home, and invoices from clinics and labs in other countries, collected by a licensed partner in the debtor's country. You pay only when money is recovered.
$0 upfront Partners who work under local consumer rules Send only what the claim needs
Sound familiar?
When the patient lives in another country
Clinics, hospitals and dental practices treat patients from abroad every day. When a bill is left unpaid, the patient is already home.
Failed payments and insurance gaps
A card payment fails, or insurance covers less than expected and the patient does not pay the rest.
Clinics, labs and suppliers abroad
Labs, suppliers and partner clinics with unpaid invoices from healthcare businesses in other countries.
A different language and legal system
Collecting from someone abroad needs a partner who knows the language and the local rules.
How Debitura helps
A local partner where your patient lives
We match each claim to a licensed agency or law firm in the debtor's country, who contacts them in their own language under local rules.
Matched to your case
Consumer and business claims go to a vetted partner in the debtor's country, chosen for the type of claim and how partners perform on our platform.
One contract, every country
You sign the Standard Debt Collection Agreement once. The same No Cure, No Pay terms apply in every country.
Every step in view
Follow each case on one platform and talk directly to the partner working it. You approve payment plans over 12 months and discounts over 20%.
Handled with care
Collect the bill, not the medical file
A debt claim needs the invoice and what the patient agreed to pay, not their diagnosis. Send only what the claim needs, and the partner contacts the patient in a neutral, factual and respectful tone.
- Send: the invoice, the cost estimate or agreement the patient signed, and their contact details.
- Leave out: diagnoses, treatment notes and other medical details the claim does not need.
- Tone: partners explain who is contacting the patient, on whose behalf and how to settle.
How it works
From overdue invoice to money in your account
- Submit the bill
Upload the invoice and the signed cost estimate or agreement. You see the fee before you confirm.
- A local expert takes over
We match the claim to a licensed partner in the patient's country. You talk to them directly in the case chat.
- You get paid
You get paid what is recovered, minus the partner's share. Court action only starts if you accept a quote.
What it costs
No Cure, No Pay, with the fee shown before you submit
No setup fee, no subscription and no retainer. If money is recovered, the success fee depends on where your patient lives and the size of the claim. Minimum claim sizes depend on the market and on whether the debtor is a consumer or a business.
Europefrom 6%
EU member states, Iceland, Liechtenstein, Norway, the UK and Switzerland
Internationalfrom 7.5%
Every other country, including the United States
Where we collect
Collect from patients and clinics in 180 countries
Your patients come from everywhere. A licensed partner in the debtor's country takes each case.
FAQ
Debt collection for healthcare providers
Is Debitura a collection agency?
No. Debitura is a debt collection platform. We match your case to a licensed local collection agency or law firm in your debtor's country, which does the collection under local law. We provide the agreement, the platform and the quality checks.
Do I have to pay anything upfront?
No. There is no setup fee, subscription or retainer. You pay a success fee only on money that is recovered. Legal action is quoted separately and only starts if you accept the quote.
Do you need the patient's medical records?
No. A claim needs the invoice, what the patient agreed to pay and how to reach them. Leave out medical details the claim does not need.
Do you collect from consumers?
Yes. Most claims from international patients are against consumers, and partners work them under the consumer rules in the debtor's country.
What if the patient disputes the bill?
Disputed claims get a quote from the partner first, so you can decide with the numbers in front of you.
Is it worth it for smaller bills?
You see the fee and the minimum claim for each market before you submit, so you can decide claim by claim.
What does it cost?
From 6% in Europe and 7.5% elsewhere, depending on claim size and the debtor's country. See the full fee schedule.
Recover what your international patients left unpaid
Create a free account and submit your first claim in two minutes. You see the fee and the partner before anything starts.