Debt Collection Agency in Cheltenham – Oriel Collections Limited
Oriel Collections Limited is a premier debt recovery agency in Cheltenham offering effective Debt Collection services in the United Kingdom, established in 2003, regulated by the FCA, and awarded the CSA Merit Award for Working with Vulnerable Customers, serving clients globally.
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Company description
About Oriel Collections Limited – Debt Collection in the United Kingdom
Oriel Collections Limited is a leading debt recovery agency based in Cheltenham, specialising in innovative and compliant collection strategies for a vast range of industry sectors. Established in 2003, Oriel is authorised by the Financial Conduct Authority and a member of the Credit Services Association, ensuring high standards in every interaction.
Proven Results
Oriel Collections Limited has been recognised for its commitment to ethical collections, notably earning the Credit Services Association Merit Award for Working with Vulnerable Customers. With a robust structure catering to over 250 clients across more than 30 industries, the firm has demonstrated impressive capabilities in managing both business and consumer accounts. Their highly efficient processes blend advanced technologies with human expertise, ensuring maximum recovery rates while safeguarding client relationships.
Our Process
Oriel adopts a strategic and client-focused approach to debt collection, ensuring tailored solutions for every account. Their methodology is designed to optimise collection outcomes through a series of clear steps:
- Clients submit arrears portfolios via the secure REGAIN portal.
- Professional segmentation and scoring techniques are applied.
- Multilingual agents engage debtors through various communication channels.
- Payment plans are managed through the FlexPay system.
- Real-time client monitoring through comprehensive portal access.
- Monthly fund segregations ensure transparency and compliance.
Meet the Team
With 75 dedicated employees, Oriel Collections prides itself on having a team of seasoned professionals at the helm. Chris Vicary, as Business Development Director, leads growth initiatives, while Claire Jackson oversees operations as Operations Director. Rich Bayes ensures adherence to rigorous company standards, further enhancing the firm's reputation for quality.
Services & Industries
Oriel offers a wide spectrum of services, including commercial debt collection, consumer debt recovery, and white-label credit control. Key industries served include utilities, education, healthcare, and property management, further highlighting the agency's broad expertise. By leveraging forensic accounting and multi-channel engagement, Oriel ensures efficient and equitable recovery solutions for its diverse client base.
Oriel Collections' global reach spans over 300 jurisdictions, underscoring its capability to manage both domestic and international accounts effectively. For further context, see Debitura’s United Kingdom debt‑collection guide, which outlines local regulation and best practices. As a premier debt collection agency in Cheltenham, they combine innovation with compliance, making them a trusted partner in legal debt recovery.
PRICING MODEL
Oriel Collections Limited employs a contingency-based tariff in its debt recovery operations, charging a 20% commission on all recovered monies. This commission, along with applicable VAT, is pursued from the debtor. If the debtor fails to pay, the client is liable for the commission on any received funds. Commission invoices are issued upon client confirmation of payment receipt, payable by BACS transfer within 14 days. Late payments incur interest at 4% above the Bank of England base rate. Clients must notify Oriel within 24 hours of any direct payments to prevent retrospective interest charges. If recovery is unsuccessful, no commission is due. Rapid settlements made within 24 hours may waive commission, depending on the payment method. Additional tracing and investigative services are included at no extra cost, while bespoke services like credit reports follow separate pricing. The agency consults on potential legal actions for unresolved debts beyond 60 days, detailing litigation costs. All services adhere to Oriel’s published terms and regulatory guidelines. Request a detailed quote.
Process
Debitura provides a comprehensive solution for businesses aiming to streamline international debt recovery. Debitura is a tech-powered debt-collection platform that routes every claim to vetted local experts for immediate, country-specific action. Operating across 183 countries, the platform ensures seamless service wherever businesses operate. In the United Kingdom, Debitura offers a no-cure-no-pay benefit, eliminating upfront costs for creditors. Businesses looking to collect debt in the United Kingdom can explore comprehensive details in the United Kingdom debt-collection guide. Topics include statutory interest rates and collection timelines. Leverage the Europe debt-collection network to enhance your recovery strategy. For tailored solutions, explore our debt collection agency United Kingdom services.
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Debt Collection Agency in the UK - No Win, No Fee
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