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The ultimate guide about debt collection in South Africa
Unravel the intricacies of debt collection in South Africa with this concise guide. Combining local know-how with international expertise, Debitura positions itself as your paramount partner, simplifying the debt recovery process. Equip yourself to address your debt collection challenges efficiently.
Unravelling South Africa's Debt Recovery Actors
Gaining a grasp of the key players in South Africa's debt recovery scene is imperative. A close look at debt collection agencies, bailiffs and lawyers reveals a coordinated endeavor to reclaim debts, operating within the local rigorous legal framework.
Debt Collection Agencies in South Africa
Debt collection agencies in South Africa play a pivotal role in managing and recovering outstanding debts. Functioning within the rigorously defined bounds of the Debt Collectors Act 114 of 1998, these agencies are charged with the recovery of debts on behalf of creditors. Agencies come into action when a debtor defaults for over 20 business days, despite the creditor's notice of default. Their tasks range from issuing letters of demand to initiating legal actions for debt recovery, blending both soft and hard collection strategies based on the scenario. Strict regulations govern their operations, ensuring adherence to ethical standards and safeguarding against unfair practices. This operational framework caps the activities collection agencies can engage in, promoting transparency and fairness in the debt recovery process.
The Role of Bailiffs in South Africa
In South Africa, bailiffs, more commonly referred to as sheriffs, play a crucial role in the debt collection process. They are officers of the court, tasked with enforcing court orders, which include the execution of warrants against property in debt collection cases. Their involvement becomes necessary when a debtor fails to comply with a court order to pay a debt. The legal framework governing the action of bailiffs is established by the Magistrates’ Courts Act and the Debt Collectors Act, ensuring a regulated and fair approach to debt collection.
Bailiffs are typically involved in the later stages of the debt collection process. They execute court orders by attaching and potentially auctioning off the debtor’s movable or immovable property to recover owed amounts. However, their powers are strictly regulated. For instance, they can only operate within the court’s jurisdiction that issued the order and must follow prescribed procedures to safeguard debtor’s rights.
Before a creditor can involve a bailiff in the debt collection process, several steps must be taken, including the issuance of a formal demand for payment and obtaining a court judgment against the debtor. This ensures that the involvement of a bailiff is a measure of last resort, used only when all other avenues for debt recovery have been exhausted.
Knowing when and how to engage a bailiff can significantly influence the success of a debt recovery operation. Their actions are not only governed by laws such as the Debt Collectors Act 114 of 1998 but also by principles of respect, fairness, and professionalism, making them key players in the South African debt collection landscape.
Debt Collection Lawyers in South Africa
In the intricate world of debt collection in South Africa, lawyers play a pivotal role, especially when standard collection efforts stumble. A specialized area, debt collection law, requires not just legal expertise but a nuanced understanding of South Africa's regulatory landscape. Lawyers step in when negotiations falter and amicable recovery attempts fail, often after the issuance of letters of demand and unsuccessful direct communications between creditors and debtors.
The tasks undertaken by these legal professionals are manifold. They range from drafting and dispatching a Section 129 Notice under the National Credit Act—a crucial step alerting debtors of legal action—to filing for default judgments and executing warrants of execution. Engaging a lawyer becomes necessary when the recovery efforts intensify, involving formal legal processes. These experts navigate the legal maze, ensuring adherence to the Debt Collectors Act of 1998 and the National Credit Act, which together outline the permissible actions in debt recovery and the preservation of debtor rights.
Several prerequisites precede the involvement of a lawyer. Creditors must have made reasonable attempts to recover the debt, including sending formal notices and attempting negotiations. It's only when these efforts fail, and it looks like the matter may need to be resolved in court, that a lawyer's services become indispensable. This shift signifies moving to a more formal and potentially contentious phase of debt recovery, handled with due diligence and legal acumen by debt collection lawyers in South Africa.
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Understanding South Africa's Debt Collection Legal Landscape
Efficient debt recovery in South Africa hinges on a comprehensive grasp of its intricate legal framework. Adherence to these laws not only enables smooth repayment processes, but also maintains fairness, fostering trust and integrity in business dealings.
The Civil Court System in South Africa
South Africa's civil court system is structured to provide a hierarchy for the adjudication of legal disputes, including debt collection.
- Constitutional Court: The apex court in South Africa, overseeing constitutional matters.
- Supreme Court of Appeal: Deals with non-constitutional matters and hears appeals from lower courts.
- High Courts: Have jurisdiction over provincial divisions for more significant cases, including civil, criminal, and family matters.
- Magistrates' Courts: Handle minor civil and criminal cases. Most debt collection cases start here.
- Small Claims Courts: Deal with minor civil claims involving small sums of money, without the need for lawyers.
In addition, Specialized Courts, such as Labour Courts and Commercial Crimes Courts, address specific types of disputes. This hierarchical structure allows for an orderly process of appeal and review, ensuring justice is accessible and effectively administered. Be aware, navigating through the appropriate court requires understanding the specific nature and value of the claim, a process Debitura, with its extensive experience, expertly manages for international creditors.
Key Debt Collection Laws and Legislation in South Africa
In South Africa, the landscape of debt collection is governed by a set of well-defined legal frameworks to ensure fair practices. Ensuring compliance with these laws is pivotal for both creditors and debt collection agencies.
- Debt Collectors Act 114 of 1998: Establishes the Council for Debt Collectors, regulating the profession and the fees they can charge.
- National Credit Act 34 of 2005: Provides comprehensive regulation of credit granting and selling, protects consumers, and outlines the responsibilities of lenders and creditors.
- Magistrates' Courts Act 32 of 1944: Regulates the process of debt collection through the Magistrates' Court, including how judgments are made and executed.
- Consumer Protection Act 68 of 2008: Aims to shield consumers from unfair, unreasonable, or unsolicited business practices, including in debt recovery processes.
- Prescription Act 68 of 1969: Details the periods within which creditors must claim debts before they become 'prescribed' or unclaimable.
- Protection of Personal Information Act (POPIA): Governs the processing of personal data, imposing specific obligations on businesses, including debt collectors.
It's essential for international creditors to understand that South Africa's regulatory environment promotes a balanced and respectful approach to debt recovery. These laws collectively ensure that debt collection practices are carried out ethically, respecting the rights of debtors while enabling creditors to recover outstanding debts. Moreover, engaging with a registered and reputable agency, like Debitura, can guarantee compliance and expertise in navigating South Africa's legal framework, leveraging ten years of experience in successful debt recovery.
Consumer Protection and Fair Debt Collection Practices in South Africa
In South Africa, consumer protection laws ensure fairness and legality in debt collection processes. These regulations safeguard consumers against unfair debt recovery tactics and promote ethical conduct among collection agencies.
- Registration Requirement: All debt collectors must be registered with the Council for Debt Collectors, enhancing accountability and consumer trust.
- Right to Dignity and Confidentiality: Consumers are entitled to be treated with dignity, have their privacy respected, and not be subjected to harassment or humiliation.
- Prohibition of Unreasonable Contact: Debt collectors are restricted from contacting consumers at unreasonable hours — no early morning or late night calls, ensuring peace and privacy.
- Fair and Ethical Practices: There are strict prohibitions against misrepresenting authority, threatening false legal action, or using deceptive tactics during collections.
- Right to Information: Consumers can request a free statement of account every six months, promoting transparency in debt collection.
- Recourse for Grievances: Consumers have the right to lodge complaints against debt collectors who violate these protections, with clear procedures for seeking recourse.
The framework set by the National Credit Act and the Debt Collectors Act of 1998 underscores the importance of balancing effective debt recovery with consumer rights. Through diligent adherence to these regulations, the debt collection industry in South Africa operates within a landscape that respects the dignity and rights of consumers, ensuring that the process is fair, transparent, and humane. For consumers facing debt collection, awareness of these protections is crucial in safeguarding their rights and ensuring fair treatment.
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Mastering Amicable Debt Collection in South Africa
Discover the realm of amicable, or pre-legal, debt collection in South Africa. An often outsourced, quicker, and simpler process, it seeks resolution without court intervention. This insight reveals key consideration, steps, and strategies to handle this process efficiently.
- Courtesy Call Before Formal Proceedings: Initial informal notice offering a final chance to settle the debt amicably.
- Letter of Demand: Formal notification to the debtor, emphasizing the intent to recover the owed amount outside court.
- Acknowledgment of Debt (AOD): A legal document where debtors agree on a payment plan, foundational for potential legal actions.
- Communication Regulations: Strict guidelines ensure debtors are well-informed of their situation and settlement opportunities.
- Timeline: Efficient process aiming to quickly move through courtesy call, demand letter, and AOD signing.
- Documentation: Essential record keeping of all communications, agreements, and payments for potential judicial procedures.
- Interest and Fees: Regulated additional costs communicated and agreed upon with the debtor, under the National Credit Act.
- Transition to Judicial Debt Recovery: Move to formal legal actions if amicable efforts fail, based on debtor responses.
- Statutory Limitations: A three-year expiration of debt claims under the Prescription Act, urging timely recovery actions.
- Cost of Recovery: While aiming for cost-effectiveness, administrative and legal expenses are involved, potentially added to the debtor's liability.
Exploring Amicable Debt Collection Practices in South Africa
In South Africa, amicable debt collection is centered on a relationship-driven approach that seeks to reclaim outstanding amounts through understanding and negotiation, rather than conflict. This technique focuses on preserving a constructive relationship between the creditor and the debtor, aiming for resolutions that consider the debtor's circumstances while ensuring the creditor's ability to recoup funds. Adopting a cooperative stance, this method is suited for straightforward claims and sidesteps the complexities and expenses associated with legal proceedings.
Amicable debt collection is the advised initial step, barring situations where your claim is contested or entangled in intricate legal matters.
The Integral Role of Collection Agencies in Amicable Settlements in South Africa
In the realm of amicable settlements, collection agencies play a crucial role, particularly for creditors who may not have the resources or knowledge to pursue debt recovery efficiently. Establishments such as Debitura are instrumental in this process, beginning with accurate identification of outstanding debts and their respective debtors, and then progressing to initiate contact through reminders or formal notifications. Their neutral perspective, free from personal stakes, frequently results in more effective debt recovery by providing unbiased, professional mediation.
Benefits of Choosing Amicable Debt Settlement
Electing for amicable settlement is advantageous for all involved parties; creditors avoid the financial burden of legal fees and maintain important business relationships due to the process's courteous nature. Debtors are offered more feasible repayment options, alleviating economic pressure and promoting goodwill towards the creditor. This strategy emphasizes mutual respect and comprehension, fostering an environment conducive to meeting financial responsibilities.
Shifting from Amicable to Legal Debt Collection
While amicable debt collection presents numerous advantages, there are circumstances where legal intervention may become necessary. Indicators for transitioning to legal action include lack of response, continuous failure to uphold commitments, or intentional avoidance by the debtor. This decision should be considered carefully as a final measure, due to the substantial expenses and time involved in legal proceedings, and is generally taken after all amicable avenues have been explored.
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Exploring South Africa's Judicial Debt Collection Process
Interpreting amicable claim recovery as futile ushers in the phase of judicial or legal debt collection. This course involves the acquisition of a court order, instigating engagements with bailiffs. Navigating this process often necessitates legal aid, barring small claims scenarios. Allow us to guide you through South Africa's specific judicial debt collection process.
- Court Hierarchy: Magistrates' Court, High Court, and Small Claims Court handle cases based on amount and complexity.
- Lawsuit Initiation: Begins with a demand letter or courtesy call, possibly including a Section 129 notice under the NCA.
- Legal Action and Summons: Creditors issue a summons if debt not resolved, with a 10-day response period for the debtor.
- Court Order for Recovery: Necessary steps include issuing a demand letter, filing a summons, and applying for a default judgment if uncontested.
- Debtor’s Rights: Include notification of action, contesting the claim, and negotiating or settling the debt.
- Legal Proceeding Costs: Include legal fees and court filing fees, which vary and might be recoverable from the debtor.
- Legal Proceedings Time Frame: The process can range from several months to over a year, influenced by various factors.
- Enforcement of Judgment: Can involve garnishee orders, warrants of execution, or emolument attachment orders.
- Process Influencing Factors: Include court efficiency, creditor diligence, and debtor's responses or tactics.
- Legal Framework Compliance: Involves navigating laws like the NCA, with specific requirements such as issuing a Section 129 notice to the debtor.
Shifting from Amicable to Judicial Debt Collection in South Africa
Amicable debt collection in South Africa involves efforts to recover debts through non-litigious means, including direct communication and negotiation with the debtor. However, when these efforts fail due to disputes or the debtor's unwillingness to pay, creditors may transition to judicial debt collection. This phase involves legal proceedings to enforce debt recovery and may require obtaining a formal court order. Engaging legal counsel is crucial during this phase to navigate the complex legal framework and ensure that the creditor's rights are adequately protected. Based on our decade of experience, we understand the importance of timely transition and skilled legal representation in maximizing debt recovery outcomes.
The Importance of a Formal Judgment in South Africa
A court order, obtained through judicial proceedings, is a formal judgment that legally binds the debtor to pay the outstanding debt. It is crucial for enforcing debt claims as it enables various legal mechanisms such as garnishee orders and execution against property. To get a court order, creditors must initiate a lawsuit against the debtor, which culminates in a court ruling. The importance of a formal judgment lies in its enforcement power, providing creditors legal avenues to recover debts that are otherwise unattainable through amicable collection efforts.
Determining the Appropriate Court in South Africa
In South Africa, the choice of court for debt collection is determined by factors such as the claim's size and complexity. For claims up to R20,000, the Small Claims Court offers a simplified, expedient process without the need for legal representation. Civil claims up to R400,000 are typically handled by the Magistrates' Courts, while the High Court deals with claims exceeding this amount and more complex legal matters. The specific jurisdiction is chosen based on where the debtor resides or does business, ensuring the most effective legal pathway for debt recovery. Deciding on the appropriate court is a critical step in the judicial collection process, and Debitura's seasoned expertise guides creditors in choosing the most suitable court, enhancing the likelihood of a favorable outcome.
Small Claims Court in South Africa
The Small Claims Court in South Africa stands as a cornerstone of the civil justice system, providing an expedited, straightforward approach to resolving claims that do not exceed R20,000. This court system is ingeniously designed to operate without the need for legal representation, thus democratizing access to justice and significantly reducing the financial burden on individuals grappling with small-scale civil disputes.
One of the advantages of the Small Claims Court is its efficiency and cost-effectiveness. Litigants can pursue claims without the associated high costs of attorneys, simplifying the process for individuals who may not have the resources for traditional legal routes. The court's informal setting allows claimants to represent themselves, directly addressing the commissioner overseeing their case. This informality, combined with the court’s accessibility, promotes a faster resolution of disputes, a crucial advantage in minor civil matters where time and expenses could otherwise be prohibitive.
However, the system is not without its limitations. The most notable is the monetary threshold; only claims not exceeding R20,000 are eligible. This cap means that individuals with claims just over this amount must either forego the excess sum or navigate the more complex and costly higher court system. Further, the Small Claims Court cannot entertain claims against the state or issues involving divorce, defamation, and a few other specific categories. Additionally, while the simplicity of self-representation is an advantage, it may also challenge litigants unfamiliar with legal procedures or unable to articulate their case effectively without professional assistance.
The operation and governance of the Small Claims Court are meticulously outlined in the laws and regulations shaping its framework. The Small Claims Court Act No. 61 of 1984 and amendments provide the legislative backbone, establishing the court's jurisdiction and procedural guidelines. Furthermore, these laws delineate the types of claims admissible, the process for issuing summons, and the procedure for hearings. The Act also underscores the role of the commissioners—typically attorneys serving voluntarily—who preside over cases, ensuring that justice is both accessible and administered equitably.
A pivotal feature of the Small Claims Court system is its resolution-driven ethos. The court promotes amicable settlements where possible, with commissioners often encouraging parties to reach a mutually agreeable resolution before proceeding to judgment. This aspect not only alleviates the court's caseload but also fosters a conciliatory legal culture that acknowledges the value of settlement over prolonged litigation.
In essence, the Small Claims Court embodies an egalitarian approach to civil litigation in South Africa. While it is adept at offering an accessible, expedient venue for minor disputes, its limitations necessitate consideration. Nonetheless, it serves as a model for simplifying legal processes and improving public access to justice. As Debitura, with our decade-long expertise in debt recovery in South Africa, we recognize the Small Claims Court's pivotal role in the judicial landscape, offering practical solutions for creditors and debtors alike.
For more detailed information on the processes and regulations governing the Small Claims Court in South Africa, please refer to the Department of Justice and Constitutional Development
Ordinary Proceedings in South Africa
When addressing debt collection in South Africa, ordinary proceedings represent a crucial legal pathway, distinct from the simplified approach offered by the Small Claims Court. This formal legal process is typically engaged for claims exceeding the monetary limit of Small Claims Court (the Department of Justice and Constitutional Development) or for more complex disputes necessitating detailed legal examination.
One of the main advantages of ordinary proceedings over the Small Claims Court is the ability to handle higher value claims with no upper limit. This expands the scope for creditors to recover larger debts, offering a more comprehensive legal framework to address diverse financial disputes. Besides, ordinary proceedings allow for legal representation, enabling creditors to benefit from expert legal advice and representation, thereby potentially increasing the chances of a favorable outcome.
In these proceedings, the representation by experienced attorneys becomes a necessity rather than an option. The complexity and formality of ordinary court processes require a detailed understanding of the legal landscape, making professional guidance indispensable (Experian South Africa). Legal representatives play a pivotal role in navigating the intricacies of filing claims, adhering to procedural norms, and advocating on behalf of the creditor during hearings.
The governance of ordinary proceedings is multifaceted, encapsulated by a range of laws including the National Credit Act (NCA) for consumer debt and the Prescription Act, which outlines the time limitations for debt collection. Furthermore, the legal framework mandates specific steps like the issuance of a Section 129 notice under the NCA, emphasizing the importance of adhering to legal protocols to ensure the validity and enforceability of debt collection actions (Experian South Africa).
Based on our decade of experience, Debitura understands the pivotal role of ordinary proceedings in debt collection within South Africa. We recognize the advantages this avenue presents, especially for higher-value or complex claims, and we are adept at leveraging our legal expertise to navigate the process effectively. Our commitment to professionalism and thorough legal preparation ensures that we provide comprehensive support to our clients throughout the ordinary proceedings process, aiming for the best possible outcomes in debt recovery cases.
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New Integrated Credit Solutions (PTY) Ltd is a fully empowered company that provides Revenue Management and Debt Recovery Solutions to both public and private sector markets and have been in operation since 2001.
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Collect A Debt is a South African-based international debt collection company specializing in all aspects of collecting consumer and commercial debt. Our fees are based on an industry-standard collection commission basis only. “No collection – No fee”. Our clients are only invoiced on successful collections.
We are a Debt Collection Agency that work on a no upfront deposit and work only on a commission basis if collected. No collection no commission basis.
We have been rendering debt collecting services throughout the Republic of South Africa and abroad since 1986, which includes liquidated claims as well as complex litigation matters.
At Van Deventer & Van Deventer, we place the Client/Credit Provider's needs above all. A satisfied client/credit provider is one that will repeatedly make use of our debt collection services and quite possibly our other bouquet of legal services. We pride ourselves on excellent and personalised client care.
We are a Law Firm that are focused on Asset Protection for Small and Medium Sized Businesses. However business owners tend to forget that Debt that must be collected is also an Asset that needs to be protected and that is then the way that we look at Debt Collection as well.
High standards of ethical conduct with a personal touch. Founded on the 18th of January 2018, Blanche Attorneys is a proud family orientated firm dedicated to service excellence
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Expertise meets efficiency at Van Rhyns Attorneys, your trusted Law firm in Raceview Alberton. Championing professionalism in litigation, debt recovery, and providing successful collection with no client fees, we redefine legal solution delivery.
Reliable, accountable, and results-driven, Vermeulen Attorneys is a premium law firm in Johannesburg. Specializing in debt collection strategies, we ensure efficient case management, from soft collections to litigation, all aimed at improving your business cash flow.
Navigating Insolvency Procedures in South Africa
When conventional enforcement methods are stymied because of debtor insolvency, creditors find themselves turning toward insolvency procedures as a final straw. In these scenarios, a debtor's assets are shared among creditors based on priority rights. For creditors, assessing the feasibility of engaging in insolvency proceedings is crucial, especially when possessing secured debt coupled with high precedence and the hope of significant claim coverage through debtor's assets. If insolvency is initiated by the debtor or another creditor, immediate, active involvement is key to claiming and potentially recovering your debt. This section provides an in-depth look into navigating insolvency procedures in South Africa from a creditor's standpoint.
- Governing Laws: Governed by the Insolvency Act of 1936 and National Credit Act of 2005.
- Bankruptcy Filing Requirements: Insolvency proven; Voluntary sequestration for individuals; Liquidation for companies.
- Priority Rules: Secured creditors top; followed by preferential, then unsecured creditors.
- Filing Costs: R35,000 initiation fee; Legal and court fees vary with complexity.
- Timeframe: Typically lasts 12-24 months, depending on case specifics.
- Creditor Outcomes: Secured creditors have higher recovery rates; Preferential and unsecured less so.
- Filing Process: Includes determining insolvency, court petition, and asset evaluation by a trustee.
- Secured vs. Unsecured Rights: Secured creditors can enforce security interests; unsecured creditors lodge claims in proceedings.
- Post-Bankruptcy Scenarios: Automatic rehabilitation after ten years; Creditors can recover debts during proceedings.
- Creditor Documentation: Must submit claims within specified deadlines and attend meetings.
- Appeal Options: Creditors can challenge claim priorities and participate in compromise discussions.
- Creditor Role: Active participation in proceedings; May influence restructuring and debt recovery outcomes.
The Legal Framework for Insolvency Procedures in South Africa
In South Africa, insolvency procedures are primarily governed by the Insolvency Act 24 of 1936 and the Companies Act of 2008. The Insolvency Act outlines the process for personal insolvency, while the Companies Act provides mechanisms for corporate insolvency, including business rescue provisions. This legal framework is designed to equitably balance the interests of all parties involved, offering a structured means through which debts can be settled or restructured.
Types of Insolvency Proceedings
- Liquidation: This applies to companies and involves winding up the company's affairs and distributing its assets to creditors.
- Voluntary sequestration: Aimed at individuals, it involves surrendering one's estate to satisfy creditors.
- Business rescue: A procedure aimed at rehabilitating financially distressed companies to avoid liquidation.
Thresholds and Conditions
Initiating insolvency procedures in South Africa involves meeting certain conditions:
- Declaration of insolvency when liabilities exceed assets.
- For corporations, a resolution must be passed or an application to the court made, if it's believed that the company is financially distressed.
- Costs can vary significantly but usually involve court fees, trustee or liquidator fees, and attorney fees.
- The process duration typically ranges from 12 to 24 months for bankruptcy proceedings.
Creditor's Rights and Priorities in Insolvency Proceedings
Creditors play a pivotal role in the insolvency process, with their rights and priorities outlined as follows:
- Secured Creditors: Enjoy priority over other claims, being able to enforce security interests against the debtor’s property.
- Preferential Creditors: Certain claims, such as employees' wages, are given priority over unsecured creditors.
- Unsecured Creditors: May lodge claims against the debtor's estate but are ranked after secured and preferential creditors.
- Creditors must register their claims as prescribed to participate in the distribution of assets.
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Why Debitura? Your Trusted Authority in International Debt Collection
At Debitura, we uphold the highest standards of impartiality and precision to bring you comprehensive guides on international debt collection. Our editorial team boasts over a decade of specialized experience in this domain.
By the Numbers:
- Over 10 years of expertise in international debt collection.
- Network strength: More than 100 local attorneys worldwide.
- Recovery success: $100 million in debt recovered for our clients in the last 18 months alone.
- Client trust: An exceptional average rating of 4.97 out of 5, reflecting feedback from over 600 satisfied clients.
Expert-Led, Locally Validated Content
Our guides are authored by Robin Tam, a debt collection veteran with 16 years of global industry experience. All information is reviewed and verified by top local attorneys, ensuring accuracy and practical value.
Contributing Local Experts:
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