Unpaid fees and commissions
Subscription fees, listing fees and commissions that a seller or business user never paid.
Marketplaces and platforms
Debt collection for marketplaces and online platforms
Unpaid fees, negative balances and invoices from sellers, hosts and business users in other countries, collected by a licensed partner in their country. You pay only when money is recovered.
$0 upfront Bulk upload and REST API One agreement for every country
Sound familiar?
Why platform balances go unpaid across borders
Your users sign up online from anywhere. Most settle what they owe. The ones that leave a balance behind are spread across many countries, and each balance is small on its own.
Negative balances
Refunds, chargebacks or payouts that left an account in the red after the user stopped trading.
Users in many countries
Every market has its own rules and language, and no single agency covers them all.
Many small claims
One balance is rarely worth a lawyer. Hundreds of them add up to real money.
How Debitura helps
One way to collect from users in every country
The same three things matter for a platform as for any creditor: who collects, on what terms, and what you can see.
A vetted local partner, matched to the case
We match each claim to a licensed collection agency or law firm in the user's country, based on the type of debtor, the claim and how partners perform on our platform.
One contract for every country
You sign the Standard Debt Collection Agreement once. The same No Cure, No Pay terms apply to one claim or thousands.
Built for volume
Send claims by CSV or from your own systems through the REST API, and follow every case, message and payment on one platform.
Built for volume
Send claims from your own systems
Most platforms start with a CSV export of overdue balances, then automate with the REST API and webhooks. Your AI assistant can work with cases through our MCP server.
- CSV upload: send many overdue balances at once from a spreadsheet export.
- REST API and webhooks: create cases from your own systems and react to every status change.
- MCP server: let an AI assistant check cases, preview pricing and submit new cases.
- Test before you go live: flag a case as a test case, and point each webhook at test or live.
How it works
From overdue invoice to money in your account
- Submit the invoices
One by one, by CSV, from your accounting software or through the API. You see the fee before you confirm.
- A local expert takes over
We match each claim to a licensed agency or law firm in the debtor's country. You talk to them directly in the case chat.
- You get paid
You get paid what is recovered, minus the partner's share. Court action only starts if you accept a quote.
For your users too
Offer collection to the businesses on your platform
If your users send invoices through your platform, they can send the unpaid ones to collection without leaving it. As a referral partner you add the button, we handle the partners and the agreement, and you earn a share of our revenue.
- A next step inside your product: your users escalate an overdue invoice where they already work.
- A share of our revenue: earned only when money is recovered.
- No network to build: we match each case to a vetted local partner.
What it costs
No Cure, No Pay, with the fee shown before you submit
No setup fee, no subscription and no retainer. If money is recovered, the success fee depends on where your user is and the size of the claim. Clients sending 20 or more claims a month to one country can ask about volume rates.
Europefrom 6%
EU member states, Iceland, Liechtenstein, Norway, the UK and Switzerland
Internationalfrom 7.5%
Every other country, including the United States
Where we collect
Collect from platform users in 180 countries
Your users can be anywhere. We collect from businesses and consumers in 180 countries, through a licensed partner in each debtor's country.
FAQ
Debt collection for marketplaces and platforms
Ist Debitura ein Inkassounternehmen?
No. Debitura is a debt collection platform. We match your case to a licensed local collection agency or law firm in your debtor's country, which does the collection under local law. We provide the agreement, the platform and the quality checks.
Do I have to pay anything upfront?
No. There is no setup fee, subscription or retainer. You pay a success fee only on money that is recovered. Legal action is quoted separately and only starts if you accept the quote.
Can you collect negative seller balances and unpaid fees?
Yes, when the amount is owed under your terms and is not disputed. Disputed claims get a quote from the partner first, so you can decide with the numbers in front of you.
Is it worth it for small balances?
You see the fee and the minimum claim for each market before you submit, so you can decide claim by claim. Some markets set a higher minimum for consumer cases.
Can we automate it?
Yes. Use the REST API and webhooks, CSV upload or the MCP server. Nothing is sent without the rules you set.
Do we stay in control?
Yes. You decide whether to escalate, you approve payment plans over 12 months and discounts over 20%, and you can see every action the partner logs.
What does it cost?
From 6% in Europe and 7.5% elsewhere, depending on claim size and the debtor's country. See the full fee schedule.
Get your platform balances paid
Create a free account and submit your first claim in two minutes. You see the fee and the partner before anything starts.