Case study

How Chaser added debt collection to its product

Chaser automates accounts receivable for finance teams. Since March 2026, its customers send unpaid invoices to collection without leaving Chaser, in the UK and abroad.

Two-way API integration UK and international collection Kickoff in January, live in March 2026
ChaserOverdue invoices
CustomerOverdueOutstanding
Harbour Lane LtdINV-204164 days£4,280Start debt collection
Nordvik ASINV-203392 daysNOK 18,400Start debt collection
Brightwater GmbHINV-1987121 days€9,650Collecting
Case created in Debitura
Collection in 180 countries
80%

fewer collections enquiries to Chaser's customer success team

+30%

collection volumes

+50%

success rates

Figures reported by Chaser, 2026.

The challenge

What happens after the last reminder?

Chaser is accounts receivable automation software used by finance teams in businesses of all sizes. It automates payment reminders, tracks payment promises and disputes, and gives teams a clear view of who owes what. Its receivables and cash flow forecasting show when cash will land.

Automated reminders get most invoices paid. For the small share that stay unpaid, Chaser's customers needed a clear next step: one that did not mean leaving Chaser or finding a collection agency themselves, often in another country.

Why Debitura

One partner for every country

Chaser wanted one process for its customers instead of a patchwork of agencies. Through Debitura, each case goes to a vetted local collection partner in the debtor's country, on a no-win, no-fee basis.

Chaser's customers follow their cases in near real time and can talk directly to the local collector.

"Reminders get most invoices paid. For the rest, our customers need a next step they can trust, in any country, without leaving Chaser. Debitura gives them exactly that."
Sonia DoraisSonia DoraisCEO, Chaser
How Chaser built it

Collection inside Chaser, connected both ways

Chaser and Debitura talk to each other in both directions through APIs. The customer stays in Chaser, and every case is created and updated in Debitura.

1

Pick the overdue invoice

Overdue invoices that can go to collection are listed under Ready to collect. One click gets a quote.

Ready to collectIn progress
InvoiceOverdue byOutstanding
INV-5763Harbour Lane Ltd31 days£2,880Get quote
INV-5761Kestrel Foods Ltd45 days£1,214Get quote
INV-5742Nordvik Trading AS58 daysUS$6,000Get quote

Simplified from Chaser's collection screens. Example data.

2

Review the quote and request collection

The quote shows the rate and the fee for each invoice before anything is sent. The customer confirms, and a case is created in Debitura.

Request debt collectionHarbour Lane Ltd

Collection on a no-win, no-fee basis

United Kingdom
InvoiceDueOutstanding
INV-576319 Sep 2026£2,880

The fee for each invoice is shown here before you confirm.

I agree to the terms and the quoted feeI consent to sharing the case details with Debitura
CancelRequest collection

Simplified from Chaser's collection screens. Example data.

3

Sign once, then follow the case

The customer signs the collection agreement and a power of attorney for the local collection partner, and the case goes live. Escalated invoices show as Collecting in Chaser and drop out of view once they are paid and reconciled in the accounting system. The full case history sits in the Debitura dashboard, where customers can add colleagues.

Ready to collectIn progress
InvoiceOverdue byOutstandingStatus
INV-5763Harbour Lane Ltd33 days£2,880Sign contract
INV-5580Brightwater GmbH127 days€9,650Collecting
INV-5307Kestrel Foods Ltd96 days£4,120Collecting

Simplified from Chaser's collection screens. Example data.

Launch and day to day

From kickoff to live in one quarter

Chaser started the integration in early January 2026 and was fully live for UK and international collections by March. Debitura's team worked closely with Chaser's developers through the launch.

Chaser's own team sees every case its customers escalate in a partner dashboard, so it can spot pending cases and requests for more details and handle them before the customer has to ask. Collections-related enquiries to Chaser's customer success team have dropped by 80%, and Chaser has significantly reduced the operational cost and team time it spends on collections.

"Moving to one partner gave our customers one process, one point of contact and full visibility of every case. Enquiries to our team have dropped by 80%, collection volumes are up 30% and success rates are up 50%."
Manfredi PellitteriManfredi PellitteriProfessional Services and Account Management Lead, Chaser

Offer collection inside your product

The Debitura referral partner program gives software companies a REST API, webhooks, a branded onboarding and a share of our revenue on every successful case.